Customer Service Training Assignment Example | Topics and Well Written Essays - 1750 words

Customer Service Training - Assignment Examplehe paper will identify ways through which deficiencies would be eliminated by justifying the use of needs sound judgment of the companys given employee raising program.Undoubtedly, learn can play a vital role for the success of an organization. Organizations (associated with customer service specifically) hold various training sessions as it is one of the appropriate techniques to extend to the goals and objectives and to attain efficient production. Training session for new employees helps them to settle in the fresh new environment and get used to with the companys policies. Furthermore, these training sessions also helps the new employees regarding the better use of technology and IT (Handy, 2008).Since customer service is a very delicate and important aspect for any business, therefore, it should be state that the new employees must learn ways through which they can perform better. Also, it can create a steadfast team of their ow n that has the tendency to cross issues and fulfill the customer requirements under every circumstance (Marquardt, 2000).The best way to hold a training session for the new employees is through needs assessment technique. There is an avid need to identify the loopholes or the actual training needs that argon required by the company, and should be prioritized. For example in the insert case of training new employees, there is an obvious need to address them the basic rules and policies of the company regarding customer services and how it stands out in the market. Furthermore, there are numerous tasks and functions that cannot be done without proper training or guidance, for example, the use of technology / IT in the company, etc. This approach would result in paramount returns by investing time and training on the employees by correctly identifying the basic needs, issues in customer service, and other work related queries, while it also helps unsuitably appointing the right emplo yee at the right place (Evenson,