Customer Service Essay

You argon provided to answer the following questions either orally or written as agreed with your lecturer. Please write your answers very clearly. If you do not go steady both of the questions please ask your lecturer for defined explanation why is it necessary to clearly identify, before designing product and service offerings, client needs, and what ar some of the less obvious service aspects that might set forth purchasing decisions?What are the questions that all customers ask themselves (consciously or subconsciously) before they pluck to a purchase and how is the presented product/ service bundle likely to act a customers purchasing decision?Being able to provide good customer service is not an innate skill. It requires that employees contract appropriate training and learn to understand their role/s with depend to customer service. This applies to those employees who are in direct contact with customers and those who have no direct contact with customers. Employees who have good customer service skills leave generally encounter fewer complaints. Describe the ways in which employees finish learn the skills needed to provide good customer service.In any organisation there are both internal and external customers. Theseare all part of the customersupplier chain. For the customer/ end-user to receive type products/ services it is necessary that all aspects of the customersupply chain gratify specific quality objectives. Who actually sets these quality standards and how are they set?How shtup an organisation encourage suppliersboth internal and externalto participate in actively ensuring quality standards are maintained so that fewer customer complaints are likely?How can you collect customer feedback about customer service levels, their satisfaction with products and services and any complaints they might have? line and explicate the stages that should be followed when dealing with a customer complaint.Identify and explain the steps in the problem-solving process.